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Support
The direct way to reach us is email. Please do not include passwords, payment details or unnecessary health information in a support message.
Common questions
How do I get the app?
Hytive is in final beta on iOS. A verified App Store link will appear on this site only after the public release is live.
How do I export or delete my data?
Both controls are built in under Profile. Export prepares the available Hytive data; Delete account starts the deletion flow and reports any external cleanup that could not be confirmed.
Apple Health isn't syncing
Hytive needs permission to read Health data. Check iOS Settings → Privacy & Security → Health → Hytive and enable the categories you want, then reopen the app. You can always log a session manually instead.
Connecting a Bluetooth sensor
Start a session in the Record tab and add a sensor from there. Hytive supports standard Bluetooth heart-rate, power and cadence sensors.
Billing and subscriptions
There is no checkout on this website. If subscriptions become available, the App Store will show the exact price, billing period, trial eligibility and renewal terms before purchase. You can manage or cancel there.
More answers are on the home page FAQ. For data and privacy, see the Privacy Policy.